The Challenge

At the German Institute for Consumer Protection (IFV), traditional, paper-based processes were slowing down operations and creating inefficiencies across the board. Onboarding new employees was a laborious task, often involving stacks of paperwork and lengthy in-person training sessions that took weeks to complete. Communication within the organization was fragmented, relying heavily on emails and physical documents, which often led to miscommunication and delays. The IFV recognized that to continue growing and to operate more effectively, they needed to modernize their approach and eliminate these bureaucratic bottlenecks.

The Solution: Workbase

To address these challenges, the IFV implemented Workbase, a comprehensive employee portal that brought all processes under one digital roof. The transition to Workbase allowed the IFV to digitize their entire workflow, from onboarding to daily operations. With Workbase, the IFV created a centralized platform where employees could access all information, training materials, complex product testing checklists and internal news—all in one place. This shift drastically reduced the need for paper-based processes and manual data entry, paving the way for a more efficient and cohesive work environment.

For example, what used to take months in onboarding processes was now completed in just over a week, thanks to the automated workflows and digital training modules provided by Workbase. This not only sped up the integration of new hires but also ensured that everyone received consistent and up-to-date information.

Streamlining Workflows and Enhancing Efficiency

The implementation of Workbase had a profound impact on the IFV’s overall efficiency. Previously, employees spent significant amounts of time navigating through different systems to find the information they needed, often leading to delays and frustration. Workbase eliminated this by consolidating all resources into a single, easy-to-navigate platform.

As a result, the time spent on administrative tasks was reduced by nearly 40%, freeing up employees to focus on more strategic initiatives. The AI-driven assistant built into Workbase further enhanced efficiency by providing immediate answers to common queries, reducing the burden on HR and other administrative departments.

Enhancing Communication and Engagement

Workbase also played a crucial role in improving internal communication at the IFV. Before the implementation of Workbase, important updates and announcements were often lost in the shuffle of daily emails. Now, with Workbase’s news feature, all internal communications are centralized and easily accessible to every employee.

The IFV also leveraged Workbase’s survey tools to regularly gather feedback from employees. This feedback has been instrumental in making continuous improvements to internal processes and ensuring that the organization remains responsive to the needs of its staff.