The Challenges

As Liebl & Frank scaled their operations, they encountered several challenges:

1. Fragmented Data Management: Using multiple platforms, including Notion, led to inefficiencies in accessing and managing client and candidate information.

2. Time-Consuming Administrative Tasks: Routine tasks like updating candidate statuses and responding to inquiries were manual and time-intensive.

3. Collaboration Hurdles: Growing teams struggled with effective communication and project management.

4. Employee Engagement: Maintaining employee engagement and ensuring they were informed and involved in company updates was challenging.

5. Effective Training Delivery: Delivering consistent and high-quality training to new employees and ensuring everyone was up to speed with company procedures required a more efficient system.

The Solutions

Liebl & Frank implemented Workbase to overcome these challenges, benefiting from its comprehensive suite of tools designed to streamline operations and improve efficiency.

Centralized Employee Portal & Trainings

Example 1: Managing Client and Candidate Data 
Before Workbase, accessing data across different platforms consumed significant time. Workbase’s centralized portal allowed all client and candidate information to be stored in one place. This reduced the time spent searching for information by 75%, saving the company hundreds of hours per month, which was reallocated to more strategic tasks.

Example 2: Training with In-App Recording
Workbase’s training feature with in-app recording enabled Liebl & Frank to deliver consistent training content. For instance, onboarding videos were recorded directly within Workbase and shared instantly with new hires, reducing onboarding time by 50%. This ensured that all employees received the same high-quality training without the need for repetitive, manual sessions.

AI Assistant for Routine Tasks

Example 1: Automating Candidate Communications 
The AI Assistant automated 70% of candidate communications, such as sending application status updates and reminders for interviews. This reduced the manual workload on HR staff by 30%, allowing them to focus on high-priority tasks like interviewing and negotiating with top candidates.

Example 2: Internal Task Management 
The AI Assistant also streamlined internal task management by getting direct information, proposing answers and distributing tasks among team members. This reduced the time spent on administrative tasks by 25%, improving overall productivity.

Enhanced Collaboration with Whiteboards

Real-Time Project Collaboration 
Previously, coordinating projects involved multiple tools and communication channels, leading to delays. With Workbase’s Whiteboards, Pages and Embedded Apps, teams could collaborate in real-time on client strategies and recruitment plans. For example, during a major project to recruit skilled tradespeople for a large construction client, teams were able to brainstorm, document strategies, and track progress all in one place, reducing project completion times.

Surveys and Internal News for Employee Engagement

Example 1: Conducting Employee Surveys 
To better understand employee needs and improve internal processes, Liebl & Frank used Workbase’s survey tool to gather feedback. Anonymized surveys helped management gain insights into employee satisfaction and areas for improvement. This led to actionable changes, such as improving work-life balance initiatives, which increased overall employee satisfaction by 20%.

Example 2: Keeping Employees Informed 
Workbase’s internal news feature allowed Liebl & Frank to share updates, policy changes, and company announcements in a centralized location. Employees no longer missed important updates, as notifications were automatically sent out, and they could easily catch up on news at their convenience. This transparency improved employee engagement and alignment with company goals by 15%.